August 10, 2021 - Helping us help you!

We've focused our efforts entirely online, which has enabled us to more readily meet the immediate and long-term needs of Parishes and Clergy. When our time was split between visits and walk-throughs yet also having to maintain the critical work necessary, it wasn't practical.  As our workload increased, that split became far more detrimental than helpful -- not only to us, but more importantly to serving all our customers consistently and meaningfully. Once covid hit the pause button, we reevaluated how best to serve our community while cutting unnecessary costs both of time and money. And now things are somewhat back to normal, we are still consistently yet happily engulfed in projects, and would like to address a few important points to help both existing and newer customers.

• Items are sold on a first serve basis, and we're unable to hold items for more than a few days. Even if something is put temporarily on hold, there is no guarantee it won't get sold. We have a varied and extensive workload, and as much as we'd like to hold items, its not feasible.
  
  
• While we are typically prompt with responding to email requests and inquiries, please be patient if you don't hear back right away. And feel free to email again if in a few business days you haven't had a response (check that spam folder too first!). We never mind followups... on the contrary we appreciate it very much --  sometimes items are missed as we go through hundreds of emails each week.
  
  
• Our workload is intense, very intense. However we're a family-owned business with only a couple hands managing every mission-critical aspect. I bring this up to give weight and clarity to the prior points, since much of our workload is not obvious yet necessary and quite demanding. Our list of priority duties include:
  • Email correspondence and followups, we receive over 300 emails per week just to start.
  • Organizing, fixing, cleaning, maintaining, sizing, photographing, listing, packing and shipping items.
  • Administration of our LAN, computer hardware and software.
  • Website creation and maintenance, standards compliance, hosting, cms and applications, backups and testing.
  • Invoicing, billing, record keeping.

Each of those five bullet points is a career and full-time job position currently handled by two individuals. In addition, our site reaches 3,000,000 search hits and 12,000 unique visitors every month, so there's no lack of important work needing done 24/7. While this is often overwhelming, we genuinely enjoy the work, appreciate the customer camaraderie, and are honored to help restore the almost-lost historical beauty and craftsmanship once commonplace And we can't thank you enough! This wouldn't be possible without our Priests, Nuns, Brothers and Sisters who reach out to us -- we're absolutely happy to help.

June 18, 2021 - Summer Update!

With ongoing projects and a significant workload, summer is definitely in full swing! We want to take another moment to thank you for the continued business and well-wishes -- we're humbled by the amount of Priests and parishioners reaching out to us, quite often mentioning that someone they know recommended us: it means a great deal to us, thank you again.

We'll be taking time over the next several months for both projects and leisure, which oddly is often the same thing as we greatly enjoy the work. However being 'full steam ahead' for many years now we need to shore up some projects while embracing activities when possible. We won't be available July 17 - 27, and I'll keep the entry site and email responses posted with updates.

Oct 12, 2020 - Holiday Update and beyond!

Thank you all for your continuous support and heartfelt encouragement during these extraordinary circumstances, we've been busier than ever and can't overstate our appreciation! Many of you know our focus has steadily shifted over the last few years to photographing and listing items on our site as the warehouses became dedicated towards restorations, storage and deliveries. This strategy has has allowed us to focus on serving our steadily growing customer base while working through a backlog of projects and continuous workload. I genuinely enjoy meeting and chatting with you all in person and hope to eventually schedule visitations, however we're not expecting it to happen anytime soon. We still allow local pickups of items purchased, and a brief look around is usually possible while you're here.

This time of year is overwhelmingly busy for us, so please keep that in mind if you reach out about some items. I'm pretty good with getting back to people in email quickly, however I'm human (no automated messages here!) and do miss them occasionally, so please remind me if you haven't heard back in a day or so. I typically wait until Monday morning to do the weekend emails, and do a scheduled warehouse run on Wed or Thursday each week if people need additional information, photos, etc.

Stay safe, and have a wonderful upcoming holiday season!